Mailbox Repair Policy

Although we take great care at minimizing mailbox damage during the winter season, unfortunately sometimes it cannot be avoided and is a consequence of snow removal. In most instances the mailboxes are damaged by the heavy snow and ice as it is being removed from the roadway. It is A New York State Attorney General ruling that mailboxes are private property that are placed in the public right of way and are not subject to repair by municipality. However, we will repair or replace mailboxes and posts only if after an inspection deemed the damage was caused by our snow and ice removal operations. If you mailbox is damaged because of a rotten post or rusted box, repairs will not be made.


A damaged mailbox or post will be replaced with a standard metal mailbox with a 4” pressure treated post. Due to frozen ground, it may be necessary to place a temporary box and post so you may get your mail until proper repairs can be made. Fancy or special mailboxes will not be replaced, for the winter season you may want to replace your mailbox with a standard one. For more information on Mailbox guidelines, please click here.  Thank you in advance for your cooperation and understanding.